Refund policy

Refunds and Replacements

Zen Beverages, LLC provides beverages and subscription services. Once an order has processed and shipped, it will be considered final sale and is not eligible for return/exchange.

·         Refund requests will be considered for products that have arrived damaged or defective

·         If the package was damaged in transit, please contact hello@zenwtr.com within 5 days of delivery and include your order number, a description of the nature of the damage and photos of the damage

·         We cannot accept responsibility for product that is used or tampered with after delivery  

Any intent to notify ZenWTR of a defective product must be completed within 14 days of delivery date. Please email hello@zenwtr.com and our team will assist you with next steps.

All requests must be submitted under the original account e-mail address and include a valid order ID number.

If you are unsatisfied with your purchase, we will do our best to make it right. 

Any concern with a ZenWTR product purchased from a third-party reseller or retailer, online or a physical store, must be handled directly with the reseller or retailer where the original purchase was made and is subject to the return/exchange policy of that company.

Refund policy subject to change without notice.